FAQ

Freequently Asked Questions

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

We try to ship them within 1 to 3 business days. If you have any questions about your order please email us at shailey@shaileyanndesign.com

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do! We are trying to offer the most reasonable shipping rates. If you have any questions please email our shipping department at shailey@shaileyanndesign.com and we will be happy to help you.

DO YOU CHARGE SALES TAX?

We are only required to charge tax in the State of TX. Everywhere else is not charged tax.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.

We do our best to keep all of our products in stock. Once in a while we need a day or two to catch up. As always please email us with any questions and we would be happy to tell you the date the item is expected back in stock. 

WHAT IS YOUR ONLINE RETURN/replacement POLICY?

We have a 100% satisfaction guarantee policy. If you are dissatisfied with the product or it is lost or damaged during the shipment process, please contact shailey@shaileyanndesign.com and we will replace or refund the product.

How do i apply vinyl stickers?

You can find detailed instructions in this youtube video.